Improved data privacy at Veertly

4 min read

A little bit of history...

Veertly exists twice! Sounds weird but that’s the truth.  

When we started our journey in 2020, we hosted our services on servers in the US (app.veertly.com). Soon after, many of our European clients asked if it would be possible to use servers in the EU in order to be compliant with GDPR. We said: ‘Of course!’ 

This has led us to create a duplication of Veertly, fully hosted on our servers in the EU with a slight variation in the URL (app.eu.veertly.com). For quite some time, we have been managing both Veertly instances in parallel. However, we have now decided to shut down the US instance and run Veertly only on one URL hosted in Europe.

What will the change be? 

The cessation will take place on the 1st of October 2021. This means that Veertly will run only on one URL: app.veertly.com. 

This means that as of this date, ALL events hosted on the US instance (app.veertly.com) will no longer be accessible. In addition, we will transfer the EU instance to the URL app.veertly.com to make it easier for you to remember! 

Note that all events previously created on app.eu.veertly.com are not affected by this change and all links will remain active. 

What is the reason behind the change? 

Data privacy, security, and simplicity are at the core of what we do. In order to simplify the experience for the users and organizers, as well as In order to better protect your data, we have decided to unify all events in the EU instance.  

What do you need to know? 

As of the 1st of October 2021, all your events on app.veertly.com (US instance) will no longer be accessible. We strongly suggest you extract all the information you want from them for your records (reports, attendees lists, guest list, event configuration, etc).  

You can go thttps://app.veertly.com/cockpit/ to see all of your events and export: 

1. The reports from the dashboard 

2. The guest list (from the access control section)

3. The list of attendees

4. The event configuration (more details here) 

In case you would like to use any of these events as a base for a future event, you can create a new event on the EU instance (https://app.eu.veertly.com/cockpit/events/new). Then you can import the configuration that you have exported into the new event. Please check this explainer video for more details. 

 

We hope that this process will be smooth and that you can easily migrate your events to the new instance. In case you have any questions, do not hesitate to reach out to our support team via our live chat on the Veertly website. We will be very happy to support you during this migration. 

Want to know more?

Schedule a demo with our amazing customer service team.